Inside Job AI
Employees looking up a policy on a shared screen

Internal knowledge bots

"Nobody told me"
is now nobody's fault.

The handbook nobody reads, the pricing rules that live in one salesperson's head, the orientation binder from 2019 - your team's questions have answers; they are just not where anyone can find them. We build the assistant that answers from your own documents, cites the page, and never says what the handbook does not.

  • ◆Answers only from your documents, with page citations
  • ◆Nothing trains on your data - contractually, not just verbally
  • ◆The veteran-staff knowledge we capture before retirements
  • ◆Runs inside your systems; your tenant, your keys
Book the free diagnostic Work & rates

The tribal-knowledge problem

The answer exists. It is in Doreen's head.

Every organization over twenty people runs on the knowledge of three veterans and a handbook updated when the printer still worked. When the question lands, the answer arrives by rumor or by Doreen - if Doreen is not on vacation, and Doreen is retiring in June.

We put the documents and Doreen's answers where everyone can reach them: an assistant that answers only from your own materials, cites the page, and says "ask your manager" when the handbook does not say. No invention, no external training on your data, no cloud of vague liability - just the inside job, accessible.

Before the retirement

La pratique, en vrai

Cecil's interview, afternoon two
The unwritten rules, captured.

The firm

Librarians with engineering degrees

01

Beverly Oaks Founder

Twenty years in corporate knowledge management, then a nonprofit director who got tired of answering the same forty questions. Builds every diagnostic personally and takes the "should you even do this" question seriously.

02

Wen Zhou Lead engineer

Builds the citation layer - the "page 14 of the 2024 handbook" part that makes answers trustworthy instead of merely fast. Formerly enterprise search; uncompromising about the never-invent rule.

03

Cecil Price Knowledge interviewer

The Doreen-whisperer: interviews your veterans, captures the unwritten rules, and - crucially - writes down which ones are policy and which are just how Cecil's predecessor liked it.

04

Ruthie Nakamura Client care

Onboarding, the staff introduction session, and the usage report your leadership will actually read. Bilingual onboarding available.

Work & rates

Four builds for the inside job

01

Diagnostic

Everyone starts

Beverly reviews your documents and question traffic: what a knowledge bot should cover, what it should not touch, and whether the project is worth it. The honest no happens here sometimes.

Free 60 minutes

02

The Policy Bot

Start here

Your handbook, benefits, PTO, safety, and pricing rules - answered with citations, updated when you update the source. Monthly care $170.

$3,800 build

03

The Doreen Bot

Most needed

The policy bot plus Cecil's veteran interviews: the unwritten knowledge, captured before the retirement party. The build most families wish they had commissioned a year earlier.

$7,200 build

04

The Institutional Memory

The full archive

The complete system: all documents, all veterans, the onboarding curriculum rebuilt around it, and a year of updates. For organizations serious about surviving their own turnover.

$15,000 build + year

All prices USD. Everything runs inside your own systems and tenant - we work in your house, not ours. Nothing trains external models: contractual, technical, both. Nonprofits receive our nonprofit rate; ask Ruthie, no awkwardness.

How it goes

From explainer to launch

01

The diagnostic

Beverly reads your actual documents - the handbook, the binder, the shared drive - and maps the forty questions that actually recur.

02

The interviews

For the Doreen builds: Cecil records your veterans, sorts policy from habit, and gets their sign-off on every captured answer.

03

The build

Wen wires the citations - every answer points to the page it came from, and the never-invent rule is enforced in code, not promise.

04

The introduction

Ruthie runs the staff session - fifteen minutes, live questions, the moment the room realizes it can stop emailing Doreen. Then a year of updates.

Client stories

What our clients say

"Sixty employees, forty recurring questions, and the answers lived in three heads - two of which retired last year. The bot answers with the handbook page. My managers got their mornings back and the rumor mill went out of business."

Charles T.
manufacturer, second-generation, 61

"We are a 30-person nonprofit and Beverly's diagnostic told us to start with just the policy bot. Six months in, onboarding new staff takes hours instead of weeks. The volunteer handbook finally volunteers information."

Pastor Alicia J.
nonprofit director, 57

"The Doreen Bot is what my father's knowledge became when he retired. He sat with Cecil for two afternoons, approved every answer, and now the shop asks the bot what my father would say. He is tickled, frankly."

Marcus W.
family business, third generation, 44

// Before you book //

Frequently asked questions

It answers only from your documents and says so when they do not - the never-invent rule is enforced in the build, and every answer carries its page citation. This is the whole architecture, not a hope.
In your tenant, under your keys - we build inside your systems and leave them there. Nothing trains external models; it is in the contract and in the engineering.
Extremely common. The diagnostic usually surfaces this honestly; we build against what is true and flag what needs updating - half our projects begin with the handbook fix.
The bot does not answer them: the handoff rules route anything medical, disciplinary, or compensatory to a human, always. Beverly's nonprofit years made her conservative about exactly this.
The diagnostic answers it honestly - some twenty-person shops need this badly, some need an afternoon and a shared document. Roughly one diagnostic in five ends with the cheap alternative, and Beverly's reputation depends on that.
You do, by updating the source documents - the bot follows the handbook, not the other way around. Monthly care includes the checks; the year builds include the drift audits.

Contact

Tell us the recurring questions

A sentence about the questions that keep landing in the same inboxes - or the retirement on the calendar. The diagnostic is free and starts with your actual documents.

TEL (404) 555-0162
Hours Mon-Fri 9am-5pm ET

メール [email protected]