Terms of Service

Effective October 9, 2026 · Inside Job AI LLC

1. What we provide

Our service is the design, building, and launch of custom AI chat assistants for small and family businesses: customer-FAQ assistants, booking intake bots, internal policy lookups, and knowledge bots that preserve a retiring expert's judgment. Every engagement includes plain-English discovery sessions, a working prototype, launch support, staff training, and printed one-page guides. We specialize in owners who did not grow up with this technology and explain everything without jargon.

Details and current pricing for each package are shown on our Plans page and confirmed in your written estimate.

2. Booking and agreement

Bookings are made through this site's inquiry form, by phone ((404) 555-0162), or by email ([email protected]). A booking is confirmed when we send a written confirmation and, where applicable, receive the deposit. Dates are held for 72 hours pending your confirmation. We may propose alternative dates during peak seasons.

3. Fees and payment

All prices are in U.S. dollars. Payment is accepted by card, ACH transfer, or check; deposits and schedules are stated in your estimate. Applicable sales tax is added where required by state law. There are no automatic renewals unless a monthly plan explicitly says so, and any recurring plan can be stopped at any time as described in Section 4.

4. Cancellations and changes

Cancellations before prototype delivery receive a full refund minus hours logged at $95/hour. After prototype delivery but before launch, 30% of the project price is retained. After launch, monthly support stops at the end of the current month with no termination fee. Work-in-progress documents and configurations are delivered to you on cancellation in a standard export format.

5. Copyright, releases, and likeness

Configuration files, conversation flows, and training content we build for you are licensed to your business perpetually and exclusively. Your business documents, customer phrasing, and know-how remain your intellectual property and are never reused for other clients or fed into third-party model training. We host on U.S.-based infrastructure and can configure assistants to retain no conversation logs beyond 30 days.

Text and images on this site may not be copied without credit and a link. Reasonable quotation with attribution is welcome.

6. Delivery schedule

A working prototype is delivered within 2 weeks of discovery; full launch within 4. Launch includes a one-hour training session (recorded for your staff), printed quick-reference cards, and 30 days of adjustments at no charge.

7. Liability

We carry general liability insurance (Embroker tech E&O policy GA-55038). To the extent permitted by law, our total liability for any claim is limited to the amount you paid us for the affected service, and we are not liable for indirect damages. Nothing in these terms limits liability that cannot be limited by law. Participation in sessions and tours is at your own pace; please tell us about conditions that affect safe participation.

8. Force majeure

If storms, wildfires, power or network outages, public orders, or illness make service unsafe or impossible, we will reschedule or refund as described in Section 4 without cancellation fees.

9. Your information

How we collect, use, store, and share personal information is described in our Privacy Policy, including rights available to residents of California and other states.

10. Changes to these terms

We may update these terms; the current version is always posted on this page with its effective date. Material changes affecting existing bookings will be sent to affected clients directly.

11. Governing law and disputes

These terms are governed by the laws of the State of Georgia, without regard to conflict-of-law rules. Disputes will first be addressed by a good-faith conversation - call us - and unresolved disputes will be brought in the courts of Fulton County, Georgia, or as otherwise required by law. Where state law provides small-claims procedures, you may always use them.

Inside Job AI LLC · EIN 06-0255995 · 990 Marietta Street NW, Atlanta, GA 30318 · Phone (404) 555-0162